Troubleshooting Issues with the Support Portal

If you are experiencing issues with the Support Portal (for example: clicking a button and nothing happens, the page does not load properly, or you cannot confirm a meeting), these problems are often related to browser or connection settings.

Before opening a ticket, please try the following steps:

1. Check your internet connection

   • Make sure you are connected to a stable network.

   • Try reloading the page or opening another website to confirm connectivity.

2. Refresh the page

   • Use a hard refresh: Ctrl + F5 (Windows) or Cmd + Shift + R (Mac).

3. Try a different browser

   • Sometimes switching to another browser (e.g., Chrome, Edge, Firefox) helps resolve the issue.

4. Clear cache and cookies

   • Old cached data may prevent the portal from loading properly.

5. Check browser extensions and blockers

   • Ad blockers, pop-up blockers, or other extensions may interfere with page functions.

   • Temporarily disable them to test.

6. Review security software settings

   • Antivirus or endpoint security software may sometimes block parts of the page.

   • Adding the portal to your security software’s safe list can help.

When to Open a Ticket

If the issue continues after these steps, please open a support ticket and include:

• A short description of what you were trying to do (e.g., “I clicked Confirm but nothing happened”).

• The browser and version you are using.

• Screenshots if available.

This information will help our team resolve the issue as quickly as possible.