--- title: Managing Device Holds and Problem Devices description: Managing Device Holds and Problem Devices --- [Skip to content](https://support.block64.com/problem-devices-device-holds#main-content) [Customer Portal](https://customerportal.block64.com/tickets-view?hsLang=en) [![Logo - dark](https://support.block64.com/hs-fs/hubfs/Logo%20-%20dark.png?width=350&height=86&name=Logo%20-%20dark.png)](https://support.block64.com/?hsLang=en) - [Home](https://support.block64.com/) - [Insights Portal](https://insights.block64.com/login) - Platform Show submenu for Platform - [Block 64](https://www.block64.com/) - [Why Block 64?](https://www.block64.com/#:~:text=What%20makes%2CBlock%2064%20different) - Solutions Show submenu for Solutions - [Unified Visibility](https://www.block64.com/solutions/unified-visibility) - [Cost Optimization](https://www.block64.com/solutions/cost-optimization) - [Proactive Security](https://www.block64.com/solutions/proactive-security) - [Compliance](https://www.block64.com/solutions/continuous-compliance) - Learn Show submenu for Learn - [Quick Start Guides](https://support.block64.com/getting-started) - [Integrations](https://support.block64.com/documentation#integrations) - [Blog](https://www.block64.com/blog) - Support Show submenu for Support - [Trust Center](https://trust.block64.com/) - [Service Health](https://status.block64.com/) - [Partners](https://www.block64.com/partners) - [Contact Us](https://www.block64.com/contact) - [Pricing](https://www.block64.com/pricing) - [Get Started Free](https://www.block64.com/free-trial) Open main navigation Close main navigation - [Home](https://support.block64.com/) - [Insights Portal](https://insights.block64.com/login) - Platform Show submenu for Platform - [Block 64](https://www.block64.com/) - [Why Block 64?](https://www.block64.com/#:~:text=What%20makes%2CBlock%2064%20different) - Solutions Show submenu for Solutions - [Unified Visibility](https://www.block64.com/solutions/unified-visibility) - [Cost Optimization](https://www.block64.com/solutions/cost-optimization) - [Proactive Security](https://www.block64.com/solutions/proactive-security) - [Compliance](https://www.block64.com/solutions/continuous-compliance) - Learn Show submenu for Learn - [Quick Start Guides](https://support.block64.com/getting-started) - [Integrations](https://support.block64.com/documentation#integrations) - [Blog](https://www.block64.com/blog) - Support Show submenu for Support - [Trust Center](https://trust.block64.com/) - [Service Health](https://status.block64.com/) - [Partners](https://www.block64.com/partners) - [Contact Us](https://www.block64.com/contact) - [Pricing](https://www.block64.com/pricing) - [Get Started Free](https://www.block64.com/free-trial) - - [Customer Portal](https://customerportal.block64.com/tickets-view) - [Submit a Support Request](https://support.block64.com/kb-tickets/new) [Submit a Support Request](https://support.block64.com/kb-tickets/new?hsLang=en) How can we assist you today? - There are no suggestions because the search field is empty. 1. [Block 64 Support Center](https://support.block64.com/?hsLang=en) 2. [Troubleshooting](https://support.block64.com/troubleshooting?hsLang=en) 3. [Discovery: BlockBox Appliance](https://support.block64.com/troubleshooting?hsLang=en#discovery-blockbox-appliance) # Managing Device Holds and Problem Devices The **Problem Devices** report provides a summary of devices that have failed inventory attempts. It also offers the option to release holds on these devices for reattempting inventory. ![](https://support.block64.com/hs-fs/hubfs/Knowledge%20Base%20Import/14529758611479.png?width=670&height=323&name=14529758611479.png) ### **Why Devices Are Placed on Hold** To prevent continuous unsuccessful attempts, devices that fail inventory a set number of times are automatically placed on a **hold** status. While on hold, no further attempts will be made until the device is manually released. This safeguard protects system resources and reduces unnecessary network traffic. The threshold for failed attempts before a device is placed on hold can be configured in the **Inventory Settings** menu. ![](https://support.block64.com/hs-fs/hubfs/Knowledge%20Base%20Import/14529719808535.png?width=670&height=334&name=14529719808535.png) ### **Removing Holds from Devices** You have two options to remove holds: 1. **Individual Device Release:** - Locate the device in the **Problem Devices** report. - Click the red button to the right of the device to remove the hold. 2. **Bulk Hold Removal:** - Go to the **Actions** menu. - Select **Remove Holds on All Devices** to clear holds for all devices at once. ![](https://support.block64.com/hs-fs/hubfs/Knowledge%20Base%20Import/14529720824343.png?width=450&height=168&name=14529720824343.png) ### **Reattempting Inventory** Once the holds are removed, you can initiate inventory attempts using the **On-Demand Tools**. These tools provide a detailed and immediate view of the inventory process and are accessible from the top taskbar. ![](https://support.block64.com/hs-fs/hubfs/Knowledge%20Base%20Import/14529722655255.png?width=568&height=360&name=14529722655255.png) For further troubleshooting or additional assistance, please contact your support team. - [Getting Started](https://support.block64.com/getting-started?hsLang=en#main-content) - [Free Trial Onboarding](https://support.block64.com/getting-started?hsLang=en#free-trial-onboarding) - [Start Your Subscription](https://support.block64.com/getting-started?hsLang=en#start-your-subscription) - [Discovery Application Installation](https://support.block64.com/getting-started?hsLang=en#discovery-application-installation) - [Discovery Appliance Setup](https://support.block64.com/getting-started?hsLang=en#discovery-appliance-setup) - [Discovery Agent Deployment](https://support.block64.com/getting-started?hsLang=en#discovery-agent-deployment) - [Insights Reports](https://support.block64.com/insights-reports?hsLang=en#main-content) - [IT Asset Management](https://support.block64.com/insights-reports?hsLang=en#it-asset-management) - [Security](https://support.block64.com/insights-reports?hsLang=en#security) - [Cloud & Infrastructure](https://support.block64.com/insights-reports?hsLang=en#cloud-infrastructure) - [Legacy Combine User Guide](https://support.block64.com/insights-reports?hsLang=en#legacy-combine-user-guide) - [Troubleshooting](https://support.block64.com/troubleshooting?hsLang=en#main-content) - [Discovery: Insights Portal](https://support.block64.com/troubleshooting?hsLang=en#discovery-insights-portal) - [Insights Calculations](https://support.block64.com/troubleshooting?hsLang=en#insights-calculations) - [Discovery: Block 64 Windows Application](https://support.block64.com/troubleshooting?hsLang=en#discovery-block-64-windows-application) - [Discovery: BlockBox Appliance](https://support.block64.com/troubleshooting?hsLang=en#discovery-blockbox-appliance) - [Block 64 Discovery Agent](https://support.block64.com/troubleshooting?hsLang=en#block-64-discovery-agent) - [Documentation](https://support.block64.com/documentation?hsLang=en#main-content) - [Insights: Integrations](https://support.block64.com/documentation?hsLang=en#insights-integrations) - [Privacy and Security](https://support.block64.com/documentation?hsLang=en#privacy-and-security) - [Block 64 API](https://support.block64.com/documentation?hsLang=en#block-64-api) - [Discovery: General Knowledge](https://support.block64.com/documentation?hsLang=en#discovery-general-knowledge) - [FAQs](https://support.block64.com/faqs?hsLang=en#main-content) - [Security](https://support.block64.com/faqs?hsLang=en#security) - [Block 64 Discovery](https://support.block64.com/faqs?hsLang=en#block-64-discovery) - [New Features & Updates](https://support.block64.com/new-features-updates?hsLang=en#main-content) - [New Features & Updates](https://support.block64.com/new-features-updates?hsLang=en#new-features-updates) - [Combine](https://support.block64.com/new-features-updates?hsLang=en#combine) - [Block 64 Discovery](https://support.block64.com/new-features-updates?hsLang=en#block-64-discovery) - [Remote Discovery Agent](https://support.block64.com/new-features-updates?hsLang=en#remote-discovery-agent) - [Combine API](https://support.block64.com/new-features-updates?hsLang=en#combine-api) - [BlockBox Virtual Appliance](https://support.block64.com/new-features-updates?hsLang=en#blockbox-virtual-appliance) [![Logomark - dark](https://support.block64.com/hs-fs/hubfs/Logomark%20-%20dark.png?width=60&height=96&name=Logomark%20-%20dark.png "Logomark - dark")](http://block64.com) 300 Geary Ave, Toronto, ON M6H 2C5, Canada +1 800-875-5260 [www.block64.com](https://www.block64.com/)