--- title: "ITAM - SaaS: Microsoft 365 Copilot" description: ITAM SAAS Microsoft 365 copilot --- [Skip to content](https://support.block64.com/itam-saas-microsoft-365-copilot#main-content) [Customer Portal](https://customerportal.block64.com/tickets-view?hsLang=en) [![Logo - dark](https://support.block64.com/hs-fs/hubfs/Logo%20-%20dark.png?width=350&height=86&name=Logo%20-%20dark.png)](https://support.block64.com/?hsLang=en) - [Home](https://support.block64.com/) - [Insights Portal](https://insights.block64.com/login) - Platform Show submenu for Platform - [Block 64](https://www.block64.com/) - [Why Block 64?](https://www.block64.com/#:~:text=What%20makes%2CBlock%2064%20different) - Solutions Show submenu for Solutions - [Unified Visibility](https://www.block64.com/solutions/unified-visibility) - [Cost Optimization](https://www.block64.com/solutions/cost-optimization) - [Proactive Security](https://www.block64.com/solutions/proactive-security) - [Compliance](https://www.block64.com/solutions/continuous-compliance) - Learn Show submenu for Learn - [Quick Start Guides](https://support.block64.com/getting-started) - [Integrations](https://support.block64.com/documentation#integrations) - [Blog](https://www.block64.com/blog) - Support Show submenu for Support - [Trust Center](https://trust.block64.com/) - [Service Health](https://status.block64.com/) - [Partners](https://www.block64.com/partners) - [Contact Us](https://www.block64.com/contact) - [Pricing](https://www.block64.com/pricing) - [Get Started Free](https://www.block64.com/free-trial) Open main navigation Close main navigation - [Home](https://support.block64.com/) - [Insights Portal](https://insights.block64.com/login) - Platform Show submenu for Platform - [Block 64](https://www.block64.com/) - [Why Block 64?](https://www.block64.com/#:~:text=What%20makes%2CBlock%2064%20different) - Solutions Show submenu for Solutions - [Unified Visibility](https://www.block64.com/solutions/unified-visibility) - [Cost Optimization](https://www.block64.com/solutions/cost-optimization) - [Proactive Security](https://www.block64.com/solutions/proactive-security) - [Compliance](https://www.block64.com/solutions/continuous-compliance) - Learn Show submenu for Learn - [Quick Start Guides](https://support.block64.com/getting-started) - [Integrations](https://support.block64.com/documentation#integrations) - [Blog](https://www.block64.com/blog) - Support Show submenu for Support - [Trust Center](https://trust.block64.com/) - [Service Health](https://status.block64.com/) - [Partners](https://www.block64.com/partners) - [Contact Us](https://www.block64.com/contact) - [Pricing](https://www.block64.com/pricing) - [Get Started Free](https://www.block64.com/free-trial) - - [Customer Portal](https://customerportal.block64.com/tickets-view) - [Submit a Support Request](https://support.block64.com/kb-tickets/new) [Submit a Support Request](https://support.block64.com/kb-tickets/new?hsLang=en) How can we assist you today? - There are no suggestions because the search field is empty. 1. [Block 64 Support Center](https://support.block64.com/?hsLang=en) 2. [Insights Reports](https://support.block64.com/insights-reports?hsLang=en) 3. [IT Asset Management](https://support.block64.com/insights-reports?hsLang=en#it-asset-management) # ITAM - SaaS: Microsoft 365 Copilot ![](https://support.block64.com/hs-fs/hubfs/image-png-Nov-11-2026-08-33-33-0237-PM.png?width=882&height=866&name=image-png-Nov-11-2026-08-33-33-0237-PM.png) The Microsoft 365 Copilot report provides visibility into Copilot adoption, user engagement, and consumption across your organization. This report helps organizations measure Copilot utilization, understand how users interact with Copilot across Microsoft 365 applications, monitor licensing effectiveness, and track pay-as-you-go consumption costs. ### Active Copilot Users Displays the number of licensed or enabled users who have actively used Microsoft 365 Copilot within the reporting period. This metric helps organizations understand adoption levels and determine whether Copilot investments are being actively utilized by end users. ### Inactive Copilot Users Shows the number of enabled Copilot users who have not used Copilot during the reporting period. Monitoring inactive users can help identify: - Adoption challenges - Training opportunities - Unused licenses - Potential license reassignment opportunities ### Copilot Credit Spend Displays the total consumption cost associated with Microsoft 365 Copilot credits during the reporting period. This metric provides visibility into overall Copilot usage costs and helps organizations monitor consumption-based spending trends. ### Pay-as-you-go Users Shows the number of users consuming Copilot services through pay-as-you-go billing rather than a dedicated Copilot license. Organizations can use this information to evaluate whether users would be better served through licensed subscriptions or continued consumption-based usage. Enabled vs Active Users by App This chart compares the number of enabled users against the number of active users for Microsoft 365 applications that support Copilot functionality. This visualization helps organizations identify: - Which applications have the highest Copilot adoption. - Areas where training or awareness may increase usage. - Applications delivering the greatest business value. - Potential licensing optimization opportunities. Comparing enabled versus active users helps determine whether access is translating into actual usage across Microsoft 365 workloads. #### **Copilot Users** ![](https://support.block64.com/hs-fs/hubfs/image-png-Nov-11-2026-08-34-37-2425-PM.png?width=892&height=549&name=image-png-Nov-11-2026-08-34-37-2425-PM.png) The Copilot Users table provides detailed user-level insights into Microsoft 365 Copilot adoption and activity. ### Key Metrics **Status** Displays whether the user has been active during the reporting period. **User** The user account assigned access to Microsoft 365 Copilot. **Last Activity** The most recent recorded Copilot activity for the user. **Apps Used** Shows how many supported Microsoft 365 applications the user has utilized with Copilot. This helps identify whether users are leveraging Copilot across multiple workloads or only a limited set of applications. **Licensing** Identifies how the user is accessing Microsoft 365 Copilot. - **Licensed** – The user has a dedicated Microsoft 365 Copilot license assigned. - **Pay-as-you-go** – The user does not have a Copilot license assigned and instead consumes Copilot credits when using agents or other consumption-based Copilot services. This distinction helps organizations understand which users are covered by purchased Copilot licenses and which users are generating usage-based costs. **Seat Cost** Displays the estimated monthly cost associated with the user's Copilot licensing assignment. #### **Credit Agents** ![](https://support.block64.com/hs-fs/hubfs/image-png-Nov-11-2026-08-41-01-4962-PM.png?width=897&height=368&name=image-png-Nov-11-2026-08-41-01-4962-PM.png) The **Credit Agents** tab provides visibility into Copilot agents that are consuming Microsoft Copilot credits within your environment. This view helps organizations track agent adoption, monitor credit usage, and understand the cost impact of AI-powered automation. ### Key Metrics **Agent ID** The unique identifier for the Copilot agent. **Users** The number of users who have interacted with the agent during the reporting period. **Credits** The total Copilot credits consumed by the agent. **Non-billable Credits** Credits consumed that do not contribute to billable usage, such as promotional, included, or covered consumption. **Credit Spend** The estimated cost associated with billable credit consumption for the agent. **Active Days** The number of days the agent was actively used during the reporting period. **Last Activity** The most recent date the agent was utilized. ### Why This Matters The Credit Agents view helps organizations: - Identify which agents are driving Copilot credit consumption. - Understand adoption and usage trends for custom agents. - Monitor AI-related costs and consumption patterns. - Evaluate the value delivered by deployed agents. - Optimize Copilot credit allocation and budgeting. This section provides a clear view of how agent-based AI experiences are being used and where Copilot consumption costs are being generated. The **CSV Export** option allows Copilot usage and licensing data to be exported for further analysis, executive reporting, adoption tracking, budgeting exercises, and optimization initiatives. Key Benefits The Microsoft 365 Copilot report enables organizations to: - Measure Microsoft 365 Copilot adoption across the organization. - Identify active and inactive Copilot users. - Track Copilot usage by application. - Monitor credit consumption and associated costs. - Understand pay-as-you-go versus licensed usage. - Support Copilot rollout and user adoption programs. - Optimize Microsoft 365 Copilot licensing investments. 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