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Block 64 Discovery Application debugging

Log File Locations

The Block 64 application consists of three main components:

  • Service - Handles inventory management.

  • Front-End Interface - Provides user interaction.

  • Data Collection Process - Performs real-time data collection.

To troubleshoot issues, gather logs from the following locations:

  • Front-End Interface Logs

    • Path: %appdata%\Block (e.g., C:\Users\username\AppData\Roaming\block64discovery\logs\main.log)

  • Service Logs

    • Path: C:\Windows\Temp\Block64

    • Files: debug_log.log, blockcoreYYYYMMDD.log, slingshotYYYYMMDD.log

  • Real-Time Data Collection Logs

    • Path: C:\Program Files (x86)\Block 64 Corporation\Block 64 Discovery\Python\Bitstream\daq_service.log

Note: Collect logs from all these locations before proceeding with further troubleshooting.

Manual Application Reset (Retain Data)

To restart the application without losing data:

  1. Close the Interface: Click 'X' or 'Close'.

  2. Remove from System Tray: Right-click the Block 64 icon and select 'Exit'.

  3. Restart the Service:

    • Press Windows + R, type services.msc, and press Enter.

    • Locate Block 64, right-click it, and select 'Restart'.

Manual Application Reset (Wipe Data)

If a full reset is needed, follow these steps. This will delete all application data.
Important: Prefer using the "Wipe Data" function in the user interface if possible.

  1. Quit the Application and Stop the Service: Follow the steps in the previous section.

  2. Delete Application Data:

    • Navigate to C:\Program Files (x86)\Block 64 Corporation\Block 64 Discovery.

    • Delete the following:

      • SqliteDB.db

      • temp-keys (Entire Folder)

      • MySql\data (Entire Folder)

  3. Restart the Service and Application:

    • Start the Block 64 service using services.msc.

    • Launch the front-end application via Start → Block.

Common Problems and Solutions

Problem:

  • The dashboard displays "Could not connect to Block 64 Service!"

Solution:

  1. Perform a Manual Application Reset (Retain Data).

  2. If the issue persists, gather logs using the Log File Locations section.

  3. Contact Block 64 Support for further assistance.