Accessing Your Insights Account

If you’re unable to sign in to the Insights portal, the next steps depend on the message or issue you are experiencing.

1. Account Inactive

If you see the message “Your account is inactive”, your account is currently disabled.

• Please open a support ticket so our team can review and help restore your access.

• This cannot be resolved through self-service.

2. Forgotten Password

If you have forgotten your password, you can reset it at any time:

1. Go to the Insights login page.

2. Click Forgot Password.

3. Enter your registered email address.

4. Follow the link in the email you receive to set a new password.

This process is quick and does not require support assistance.

Single Sign-On (SSO) Options

For faster and more convenient access, you can also log in using:

• Microsoft SSO

• Google SSO

SSO lets you sign in securely without needing to manage a separate Insights password.

Summary

• Inactive account → Submit a support ticket.

• Forgot password → Use the self-service reset option on the login page.

• Prefer easier login → Use Microsoft or Google SSO.